Tuesday, August 3, 2010

Sometimes You Have to Take the Bull by the Horns ;-)

© www.freewebs.com - © DNC
OK. So I got myself to a PC and popped in the CD given to me by the hospital where I got my mammogram done. It was very easy to go in, get the image to display via the Dicom Viewer, and use the tools to make measurements. So at least I have proof of what I suspected and am asking for from Dr. East.

Wait to you hear the latest. ;-)

After figuring to leave things as they were, (accepting that Dr. East truly knows nothing about DICOM)... it really bothered me to then hear that the program he has, TigerView, can actually output what I'm asking for.

So I went onto the TigerView website and submitted an inquiry in their contact page. Asking for the steps on how to produce DICOM images from their software. Someone emailed me back right away, asking me for personal info to better help me. The info they wanted was based on them thinking I was a customer who had the program. I replied with a simple reason why I was asking and my phone number.

A day later I was called by a Rep from TigerView who asked me what I needed exactly. He understood and asked for Dr. East's name and location. He then seemed to be able to pull up Dr. East's account. He told me that he would "activate the module" needed free-of-charge so that this request could be facilitated for me. YAY!!! (This leads me to believe that Dr. East, in order to be able to provide any further request of this kind for his patients, would have to pay for the use of this particular module.... what an education I'm getting ;o)

The Rep said he would be contacting Dr. East to walk him through it.

I thanked him greatly and told him that I in no way wanted to upset Dr. East, but really needed this. The Rep called Dr. East and left a message on Friday. No response. I then gave him Dr. East's email address because Dr. East seems to answer very quickly via his Blackberry. An email was sent out on Monday to Dr. East stating the reason for the contact and I was CCd. It's now Tuesday. Let's see if Dr. East truly meant it when he said he really wanted to get me what I needed.

Tootles! ;-)

No comments:

Post a Comment